Privacy policy

Privacy Policy

Effective Date: June 12, 2025

At Pine & Knotty Co., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

When you browse our site or place an order, we may collect the following personal information:

  • Full name
  • Shipping and billing address
  • Phone number and email address
  • Order history and preferences
  • Payment information (collected securely via third-party providers)
  • Images or files provided for custom design work

We only collect personal information necessary to fulfill your orders, deliver customer service, and improve our offerings.

2. How We Use Your Information

We use your personal information to:

  • Process transactions and ship orders
  • Communicate about your order status
  • Respond to customer service or custom design inquiries
  • Send marketing updates (if you’ve opted in)
  • Improve our website and services
  • Comply with legal or regulatory requirements

3. Consent

By using our website or submitting your personal information, you consent to the collection, use, and disclosure of your information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at Info@pineandknotty.com.

4. Email Communications

If you opt in to receive promotional communications, we may send you updates about:

  • New product launches
  • Exclusive offers and custom design features
  • Seasonal promotions or restocks

You may unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.

5. Disclosure of Personal Information

We do not sell or share your information with third parties for commercial purposes. However, we may share your data with:

  • Trusted third-party service providers (e.g., shipping carriers, payment processors)
  • Legal authorities when required by law

All third parties are required to safeguard your information in accordance with Canadian privacy standards.

7. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. This includes:

  • Using secure servers and encryption
  • Limiting internal access to only those who need it
  • Partnering with trusted third-party platforms that adhere to privacy compliance

7. Accessing and Updating Your Information

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your data
  • Withdraw consent for further contact or data use

To make a request, email us at Info@pineandknotty.com. We will respond within 30 days as required by PIPEDA.

8. Cookies & Website Analytics

We use cookies and other tracking tools to:

  • Improve your shopping experience
  • Track website traffic and behavior
  • Personalize content and remember your preferences

You can control or disable cookies through your browser settings, though this may affect site functionality.

9. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes it was collected for, including legal, accounting, or reporting requirements.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technological, or operational changes. The latest version will always be available on our website with an updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding your personal information or our privacy practices, please contact:

Pine & Knotty Co.
 📧 Info@pineandknotty.com